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At Vorxyreloth, we are committed to delivering high-quality business process optimization services that meet your expectations. This Return Policy outlines our approach to service satisfaction, refunds, and the circumstances under which you may be eligible for a refund of fees paid for our services.
We understand that investing in process optimization services is a significant decision for your organization. Our goal is to ensure that you are completely satisfied with the services we provide. This policy is designed to protect both your interests and ours while maintaining fair and transparent business practices.
We stand behind the quality of our work and are committed to your satisfaction. If you are not satisfied with our services, we encourage you to communicate your concerns to us as soon as possible. We will work diligently to address any issues and ensure that our services meet the agreed-upon standards and deliverables.
Our satisfaction guarantee includes:
Refund requests will be evaluated on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:
If we fail to deliver the services as outlined in our service agreement within the agreed-upon timeframe, and this failure is due to our actions or inactions, you may be eligible for a full refund of fees paid for the undelivered services.
If we materially breach the terms of our service agreement and fail to remedy the breach within a reasonable timeframe after being notified, you may be eligible for a refund proportional to the services not properly delivered.
If you choose to terminate our services before completion, you may be eligible for a partial refund based on the work completed up to the termination date. The refund amount will be calculated by subtracting the value of services already delivered from the total fees paid.
In some cases, both parties may mutually agree that the engagement should be terminated and a refund issued. The terms of such refunds will be negotiated and documented in writing.
Refunds will not be provided in the following situations:
Once services have been delivered and accepted by you, those services are considered final and non-refundable. This includes completed assessments, reports, training sessions, and implementation support that has been provided.
If delays in service delivery are caused by your failure to provide necessary information, access to personnel or systems, or other required cooperation, no refund will be issued for time extensions or additional costs incurred.
Simply changing your mind about wanting our services after the engagement has begun does not automatically qualify you for a refund, unless the circumstances fall under one of the eligible categories outlined above.
Any fees paid to third-party vendors or contractors on your behalf are non-refundable, as these costs have already been incurred and cannot be recovered.
Once a project has been completed and all deliverables have been provided according to the agreed-upon scope of work, no refunds will be issued.
If you believe you are eligible for a refund, please follow these steps:
Send a written refund request to us via email at chat@vorxyreloth.world or by mail to our business address. Your request should include:
Upon receiving your refund request, we will acknowledge receipt within 2 business days. We will then conduct a thorough review of your request, which may include:
This review process typically takes 10-15 business days, though complex cases may require additional time.
After completing our review, we will communicate our decision to you in writing. If your refund request is approved, we will provide details about the refund amount and the expected timeline for processing. If your request is denied, we will explain the reasons for our decision.
If your refund is approved, we will process it within 30 days of our decision. Refunds will be issued using the same payment method you used for the original transaction, unless otherwise agreed upon. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
In some cases, a partial refund may be more appropriate than a full refund. Partial refunds may be issued when:
The amount of any partial refund will be calculated based on the proportion of services delivered, the value provided, and the specific circumstances of the case.
If you disagree with our decision regarding your refund request, we encourage you to contact us to discuss the matter further. We are committed to finding fair and reasonable solutions to any disputes.
If we are unable to resolve the dispute through direct communication, both parties agree to attempt mediation before pursuing any legal action. Mediation will be conducted by a mutually agreed-upon neutral third party, and the costs of mediation will be shared equally between both parties.
If during the course of our engagement you wish to modify the scope of services, we will work with you to adjust the service agreement accordingly. Any changes to the scope of work may affect pricing and timelines. Modifications must be agreed upon in writing by both parties.
If modifications result in a reduction of services, any refund or credit will be calculated based on the difference between the original agreement and the modified agreement, minus any work already completed.
You may cancel our services at any time by providing written notice. The financial implications of cancellation depend on the timing:
If you cancel before we have begun any work on your project, you will receive a full refund minus any non-refundable deposits or third-party costs already incurred.
If you cancel after work has begun, you will be charged for all services delivered up to the cancellation date, plus any costs incurred for work in progress. Any remaining balance will be refunded.
For ongoing service agreements, you may cancel with 30 days written notice. You will be responsible for payment for services provided during the notice period.
We reserve the right to terminate our service agreement if:
If we terminate the agreement for any of these reasons, you will be charged for all services delivered up to the termination date, and no refund will be issued for future services.
To minimize the need for refunds, we maintain rigorous quality assurance processes:
We recognize that every situation is unique, and there may be circumstances not explicitly covered by this policy. In such cases, we will evaluate the situation on its individual merits and work with you to find a fair and reasonable solution.
We reserve the right to make exceptions to this policy when we believe it is appropriate and in the best interest of maintaining a positive client relationship.
We may update this Return Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Changes to this policy will not affect refund requests submitted before the changes take effect. Your refund request will be evaluated according to the policy in effect at the time of your service agreement.
If you have questions about this Return Policy or wish to submit a refund request, please contact us:
Vorxyreloth
3301 Bonita Beach Road, Suite #208
Bonita Springs, FL 34134, USA
Phone: +1 239-322-3210
Email: chat@vorxyreloth.world
We are committed to addressing your concerns promptly and professionally. Our business hours are Monday through Friday, 9:00 AM to 6:00 PM EST, and Saturday 10:00 AM to 2:00 PM EST.